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  • Our World


    If for any reason you are not completely satisfied with your purchase, contact us within 7 days of your item(s) being delivered to request an exchange or return. Email us at info@harlyjae.com. Your request will be approved if it falls under these guidelines:


    CANADA (our home country)

    Unworn and unwashed garments purchased at:

    Regular price are eligible for an exchange, store credit, or refund.

    10-15% off with a discount is eligible for exchange or store credit (non-refundable).

    20% off or more are final sale.


    Unworn and unwashed garments purchased at:

    Regular price up to 15% off are eligible for exchange or store credit (non-refundable).

    20% off or more are final sale.

    International Orders

    Unfortunately because of shipping costs, international orders outside of Canada & the USA are final sale. 


    please note that all zero-waste items are final sale

    Returning an item requires you to cover shipping expenses to our location in White Rock, Canada. Refunds are processed within 3 business days of receiving the item and restored to your original form of payment.

    Fine Print
    harly jae reserves the right to refuse an exchange or refund on any items that have been worn, washed or do not meet the criteria above.


    Once you’ve emailed us your request at info@harlyjae.com, and it falls within our guidelines, we will send you an email with instructions for the exchange or return. Please allow 1-2 business days for us to reply, we are a small team and will get back to you as soon as possible. Items must be shipped back to us within 4 days of our email reply.

    We understand shopping online can be tricky. So we always suggest that you take your measurements and review our sizing information before making a purchase. Email us if you have any questions at info@harlyjae.com, we’re happy to help you pick the perfect item.

    As a small company we do everything we can to make sure that we are fair, while also being able to cover business expenses and shipping costs, as well as managing small batch production. We appreciate all purchases you make with harly jae and your dedication to slow and sustainable fashion. 

    Thank you! 
    your hj team xo