Our Shipping, Return & Exchange Policy
SHIPPING:
Orders are shipped within two business days unless otherwise specified on the product page or on the website banner. Once your order is shipped, you will receive an email with your tracking information.
CANADA & USA Orders
- Shipping is free on orders over $200 & $7 otherwise
- Standard shipping takes between 4 to 8 business days
- Express shipping (2-4 business days) is $12
- You can select "Local pickup in Gastown, Vancouver" to pickup your order at our studio, on M-F 9-5. Email laila@harlyjae.com with the subject line "Local Pickup" to set up a date & time.
International Orders
- Shipping takes between 6 to 21 business days & is $19
- Depending on your country, your item might ship without tracking.
Please note that harly jae is not responsible for any applicable duty fees, which may arise upon accepting your parcel. During any international customs process, duty fees may be charged upon delivery.
RETURNS:
If for any reason you are not completely satisfied with your purchase, contact us within 7 days of your item(s) being delivered to request an exchange or return. Email us at info@harlyjae.com. Your request will be approved if it falls under these guidelines:
CANADA & USA Orders
Unworn and unwashed garments purchased at:
- Regular price are eligible for an exchange, store credit, or refund.
- 10%-20% off with a discount are eligible for exchange or store credit (non-refundable).
- 25% off or more are final sale.
International Orders
Unfortunately because of shipping costs, international orders outside of Canada & the USA are final sale.
Returning an item requires you to cover shipping expenses to our location in Vancouver, Canada. Refunds are processed within 3 business days of receiving the item and restored to your original form of payment.
EXCHANGES:
When you exchange an item purchased at regular price (no promo code used), we credit you $9 to cover part of the shipping costs that you will be required to pay in order to send the item to our location. We will also gladly ship your new item at no cost.
STORE CREDIT:
When you return an item purchased at regular price (no promo code used) for store credit, we will add $9 to your total. This is to cover part of the shipping costs that you will be required to pay in order to send the item to our location. The store credit will be issued in a “e-gift card” form that never expires.
Fine Print
harly jae reserves the right to refuse an exchange or refund on any items that have been worn, washed or do not meet the criteria above.
REQUEST NEXT STEPS:
Once you’ve emailed us your request at info@harlyjae.com, and it falls within our guidelines, we will send you an email with instructions for the exchange or return. Please allow 1-2 business days for us to reply, we are a small team and will get back to you as soon as possible. Items must be shipped back to us within 3 days of our email reply.
We understand shopping online can be tricky. So we always suggest that you take your measurements and review our sizing information before making a purchase. Email us if you have any questions at info@harlyjae.com, we’re happy to help you pick the perfect item.
As a small company we do everything we can to make sure that we are fair, while also being able to cover business expenses and shipping costs, as well as managing small batch production. We appreciate all purchases you make with harly jae and your dedication to slow and sustainable fashion.
Thank you!
your hj team xo
