FREE SHIPPING ON CANADA & USA ORDERS $150+

Our Return & Exchange Policy


If for any reason you are not completely satisfied with your purchase, contact us within 7 days of your item(s) being delivered to request an exchange or return. Email us at info@harlyjae.com. Your request will be approved if it falls under these guidelines:

CANADA & USA Orders

Unworn and unwashed garments purchased at:

    • Regular price or up to 10% off with a promo code are eligible for an exchange, store credit, or refund.
    • 15%-25% off with a discount are eligible for exchange or store credit (non-refundable).
    • Over 25% off or more are final sale.

International Orders

Unworn and unwashed garments purchased at:

    • Regular price and up to 25% off with a promo code are eligible for an exchange or store credit (non-refundable).
    • Over 25% off or more are final sale.


RETURNS:
Returning an item requires you to cover shipping expenses to our location in Vancouver, Canada. Refunds are processed within 3 business days of receiving the item and restored to your original form of payment.

EXCHANGES:
When you exchange an item, we credit you $9 to cover part of the shipping costs that you will be required to pay in order to send the item to our location. We will also gladly ship your new item at no cost.


STORE CREDIT:
When you return an item for store credit, we will add $9 to your total. This is to cover part of the shipping costs that you will be required to pay in order to send the item to our location. The store credit will be issued in a “e-gift card” form that never expires.


Fine Print
harly jae reserves the right to refuse an exchange or refund on any items that have been worn, washed or do not meet the criteria above.
 

REQUEST NEXT STEPS:

Once you’ve emailed us your request at info@harlyjae.com, and it falls within our guidelines, we will send you an email with instructions for the exchange or return. Please allow 1-2 business days for us to reply, we are a small team and will get back to you as soon as possible. Items must be shipped back to us within 3 days of our email reply.

We understand shopping online can be tricky. So we always suggest that you take your measurements and review our sizing information before making a purchase. Email us if you have any questions at info@harlyjae.com, we’re happy to help you pick the perfect item.

As a small company we do everything we can to make sure that we are fair, while also being able to cover business expenses and shipping costs, as well as managing small batch production. We appreciate all purchases you make with harly jae and your dedication to slow and sustainable fashion. 

Thank you! 
your hj team xo 

Size Guide
harly jae size guide

Please email us should you require our assistance
with selecting the perfect size
for your perfect body :)